Amazing Westfjord's Terms and Conditions

GENERAL:

 

These terms apply to purchases of tours from the website www.amazing-westfjords.is which is run by Amazing Westford's, here after referred to as A-W. The terms state the rights and duties of A-W as well as the service buyer. All communication regarding reservation, changes and cancelation of service shall be sent to info@amazing-westfjords.is

ONLINE ORDER:

Customers can book a tour with A-W at www.amazing-westfjords.is. When booking, a confirmation and booking reference will be sent to the e-mail provided in the booking process, stating departure time and date. Upon receipt of payment, a service voucher is sent to the e-mail provided in the booking process.

PRICES:

All prices on our website are shown in ISK and include all taxes. Prices are based on the current purchasing prices in Iceland and A-W reserves the right to change prices without notice in case of currency fluctuation, government taxes or other cost increases that A-W is not responsible for. Any price changes will not be made with less than four weeks notice before scheduled departure.

CANCELLATION OR CHANGE OF RESERVATION:

Reservation cancelled more than 24 hours before departure will be fully refunded. Cancellations received less than 24 hours before departure will be fully charged. Changes of reservations are depended on availability of tours and are without any extra cost. In case of cancelation or change of tours on the behalf of A-W, we will inform you with as much notice as possible using the contact information given in the booking process.

CONFIDENTIALITY AND SECURITY:

All credit card transactions are verified by Dalpay (www.dalpay.is) and are safeguarded always. DalPay Retail is a reseller for A-W and on customers credit card statement will stand dalpay.is +354 412 2600. All costumer details are kept by A-W only.

TOUR DEPARTURE:

All tours start from and end at Mávagarðsbryggja harbor in Ísafjörður. Departure time is stated on the confirmation e-mail or voucher. Please arrive at the harbor at least 20 minutes before departure as boarding starts then. It is customers responsibility to arrive on time to not risk losing the reserved place on board.

WEATHER AND SEA CONDITIONS:

All tours are depended on weather conditions and can be canceled with short notice. This is done for our costumer comfort and safety. In case of cancelled tour due to weather, all tickets will be refunded.

It is also possible to change the departure depending on availability. A-W recommends to its customers to bring warm and waterproof clothes and footwear on the tour. It can get cold and wet at sea, even in the middle of summer.

LIABILITY:

All A-W tours run in wild nature and the company reserves the right to alter routes, timetable, change or cancel tours if necessary for example due to weather conditions. The duration of tours can change according to sea conditions. All activities are taken at customers own risk and they must take proper responsibility of their own safety. All outdoor activities carry risk and A-W does not assume any responsibility for accidents caused by customers or that can be traced to the customers own actions or by factors outside of human control. A-W and its staff does not accept any responsibility or liability for any loss or damages on passengers possessions on board the boat. With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation during your tour.

CONTACT INFORMATION:

You can contact us at Amazing-Westford’s:

Through our webpage: www.amazing-westfjords.is

Send an e-mail to info@amazing-westfjords.is