Cancellation Policy

Cancellation policy

Day tours, scheduled boat tours and accommodation

These services must be paid immediately when booked.

In the case of cancellation, the cancellation has to be done in writing (email) and send to the concerning sales person and to info@amazing-westfjords.is Changes on bookings in scheduled boat tours cost 2.500 ISK per person, per each changed tour.

  • Cancellations made more than 14 days before tour departure:
    Amazing Westfjords will keep 10% of the price.
  • Cancellations made between 2 and 14 days before tour departure:
    Amazing Westfjords will keep 30% of the price.
  • Cancellations made less than 48 hours before tour departure:
    Amazing Westfjords will keep 100% of the price, i.e. no refund.

Changes to tour dates by passengers are allowed without additional fee when done at least 30 days before departure.

Custom made tours

Custom made tour must be confirmed by a confirmation fee payment of 25% of the total price when booked and the rest payment must be done no later than 45 days before tour departure. In the case of cancellation, the cancellation has to be done in writing (email) and send to the concerning sales person and to info@amazing-westfjords.is

Cancellation policy – Custom made tours
  • Cancellations made more than 45 days before tour departure:
    Amazing Westfjords will keep 25% of the price (the confirmation fee).
  • Cancellations made between 30 and 45 days before tour departure:
    Amazing Westfjords will keep 50% of the price.
  • Cancellations made less than 30 days before tour departure:
    Amazing Westfjords will keep 100% of the price, i.e. no refund will be given.
Number of participants

Minimum of tour participants differ and are stated in the particular tour description. If the mininum number of participants is not reached we are in some cases still willing to start the tour for an extra charge. So just contact us and we will do our best to make your dream tour happen!

If the minimum number of passengers is not reached 24 hours before departure the passenger is notified via email or telephone and the fee refunded in full, upon request.

General
  • Amazing Westfjords can cancel or postpone a tour if bookings have not reached minimum participants or because of other circumstances, e.g. bad weather.
  • Amazing Westfjords can change departure dates if the changes are made with at least 1 months’ notice.
  • Please note that cancellation of passengers within a group may cause a price increase for the group or/and a cancellation fee for those passengers.
  • Cancellation terms may differ from above when dealing with conferences and large groups. In such cases attempt will be made to inform passengers of possible changes.
  • Amazing Westfjords reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise.
  • In case of any changes in flights (domestic and international) or boat transportation, the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc.).
  • Amazing Westfjords accepts no liability for participants or their personal belongings. We advise all clients to have insurance, as clients are on their own responsibility on optional tours.
  • If the client is not satisfied with the Amazing Westfjords trip he/she must inform Amazing Westfjords of this in writing one month from their departure from Iceland. Otherwise possible compensation is not valid.
  • Passengers are obligated to obey the commands of guides and operators of tours and to obey the laws and regulations of Iceland, be considerate of his/her travel partners. Passenger is liable for all damage caused by his/her behavior towards the nature.

We advise our customers to purchase a travel insurance, to cover the costs in cases of cancellation with short notice.

Payment

We accept all credit cards except American Express.

We also accept bank transfers that are followed by a confirmation via email to info@amazing-westfjords.is.

Amazing Westfjörds 0556-26-001498
Kennitala 561214-1310
Mynt ISK
IBAN nr. IS870556260014985612141310